When rolling out a new e-learning programme across multiple countries, you will undoubtedly need to overcome a variety of different challenges. At CDSM, we have experienced these challenges first-hand, and have decided to relay our experiences in a three-part blog series on ‘International E-Learning’. In Part 1, we looked at 5 challenges that can impact on the success of an e-learning rollout. In this second part, we’ll look at how to overcome these challenges to achieve an easy and successful rollout across multiple countries.
As explained in Part 1, performing an international rollout of an e-learning programme is a massive feat, with large scale co-ordination and organisation required. With 10,000 learners, spread over four-million square miles, our rollout of e-learning across all European Honda dealerships is a fantastic example of how to strike a balance between concept and budget. Our experience with this type of rollout has enabled us to develop innovative solutions to the challenges detailed in Part 1, and we want to share them with you.
Piloting to Success
We found that piloting is a really useful exercise, as it enabled us to engage with end users in different cultures and understand their preferences. We received first-hand feedback from the people who were actually using our content. Not only was this of great benefit to us, but it also made the users feel involved in the development of the programme, helping to increase the uptake and buy-in as the e-learning was rolled out.
However, with budget constraints in mind, it’s not possible to pilot everywhere. With Honda, we found that using their in-country representatives (i.e. Honda Area Managers) to devolve some of the piloting across their region made the localisation process easier without having an exorbitant cost.
Many Different Languages
We previously explored the importance of consistency in production in our blog post: ‘Why Developing Standards is Critical’. This focus on standards was a key foundation block for our work with Honda, and allowed us to ensure a consistency in translation across countries.
We worked with reps from different Honda regions to aid the creation of the company’s Pan-European Specification of Standards. This gave us and Honda’s L&D professionals a universal database, helping to decrease lengthy back-and-forth discussions over terminology, processes, etc.
Our partnership with SDL enabled a smooth translation process, avoiding the possibility of the procedure becoming a bottleneck in the project (in Part 3, we’ll look at how we achieved this in more detail).
The consideration of what technology to use is a major evaluation point in the production of e-learning. With Honda, we overcame the problems of different user setups (e.g. different browsers, internet speeds, etc.) by creating a custom user interface, adopting cloud-based media file delivery, and enabling cross-browser support. To learn more, take a look at our white paper for the Honda project: ‘How to Produce Gold Award-Winning E-Learning’.
Lighter Push Load
A key part of making the administration load lighter for Honda was the creation of engaging, contemporary e-learning. This meant that minimal pushing was required on the part of the customer.
When performing an international e-learning rollout, the last thing you want is your admin team spending all their time nagging people to complete it. Creating e-learning that engages the end user means that administration time can be better spent synchronising product releases and further training with what’s happening in the business.
It’s also important to make tracking and reporting as easy as possible, and with an LRS (Learner Record Store) in place you’ll get full coverage of everything – including what works and what doesn’t – without having any impediment on your LMS.
These are just a few of the ways we managed to overcome the challenges of rolling out a new e-learning programme across multiple countries. In Part 3, we’ll share the clever production technique we used to ensure the successful rollout of Honda’s BER course.