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International E-Learning Part 3: Proven Production Techniques

When rolling out a new e-learning programme across multiple countries, you will undoubtedly need to overcome a variety of different challenges. At CDSM, we have experienced these challenges first-hand, and have decided to relay our experiences in a three-part blog series on ‘International E-Learning’. In Part 1, we looked at 5 challenges that can impact on the success of an e-learning rollout, and in Part 2 we looked at how to overcome these challenges. In this third part, we’ll look at the proven production techniques CDSM used to deliver Honda’s e-learning programme across Europe, with award-winning results.

Content is King

You’ll want the production of your e-learning to be as quick and efficient as possible, avoiding any unnecessary delays. This means that you need to plan each step of the production process carefully, considering the order of work and any interdependencies.

Proven production techniques - Happy business people working as a team

So where do we start? Well, in our case, content really is king. It determines how a programme of study is broken up, how the pages will be laid out and what assets need to be collected or created. Almost every part of the production process is informed by the content. Using theories about how we learn, our instructional designers started each module of Honda’s award-winning e-learning by creating a storyboard that provided all of the detail.

Upon customer sign-off of a storyboard, a number of teams – including graphic designers, animators, translators and technical authors – spring into action, bringing the storyboard to life (but always staying faithful to the instructional designer’s intent). In fact, the instructional designer is never too far away, as they need to ensure their vision is realised.

Quality is Everyone’s Responsibility

At CDSM, we firmly support W. Edwards Deming’s statement that “quality is everyone’s responsibility.” Although we have a dedicated quality assurance team who ensure project and product releases are thoroughly tested, every member of staff at CDSM is committed to producing work to the highest standard. Testing happens at every stage in our production process to safeguard quality and meet internal and external benchmarks. Our instructional designers not only check their own content, but also peer review each other’s, and our developers write unit tests for their work before they even start developing a feature. The final layer of internal quality assurance is added by our project managers, who perform spot checks before a project is released.

Ticking the boxes - e-learning programme
Our customers also have a part to play. We build user acceptance testing (UAT) into our schedules, ensuring that our customers have the opportunity to give feedback prior to release. We recognised that Honda were the subject specialists, so their feedback on the subject matter was invaluable, and helped us to fine-tune the course content.

Managing Rollout

Having produced innovative, high quality e-learning, we then had to consider the rollout schedule with Honda. With branches spanning Europe, there were a range of factors to take into account. We had to ensure that the e-learning was delivered to each country at the right time, in line with Honda’s product releases. Translation of the content was scheduled to meet each country’s delivery date. This was no mean feat and meant a rolling schedule of releases as opposed to the usual end of project delivery, but careful planning and ongoing communication with Honda ensured success.

If you want to find out more, download our expert guide: ‘How to Create Award-Winning E-Learning.’

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E-Learning Will Improve Your Bottom Line

At CDSM, we’ve done a fair bit of investigation into the ROI of e-learning. In fact, it’s one of the first things potential customers ask us about: “Will e-learning improve our bottom line?”

In case you were wondering, the answer is “yes!”

In the automotive sector, improving the bottom line is crucial to a company’s success. We know this is the case, having seen the hugely positive results of our award-winning work with Honda Motors Europe. Thanks to this successful partnership with Honda, we were invited to tender with another automotive manufacturer: Mitsubishi.

Mitsubishi2Sales are rocketing at Mitsubishi, and the pressure is on at dealerships to get staff trained up to their high standards. After reviewing contemporary approaches to L&D challenges, Mitsubishi looked to e-learning and digital technologies to scale up operations.

That’s where CDSM came in.

Up until now, Mitsubishi had a limited experience of e-learning but, with our help, they now understand the benefits that e-learning and blended learning solutions can bring to their people and, crucially, their business.

They now know what studies have proved – that blended learning is the most effective learning method – and are looking forward to realising the full potential of their sales staff quicker than previously expected.

We’re currently working with Mitsubishi to replace a number of their classroom-based courses with bespoke e-learning and a blended solution. Using cutting-edge learning design and theory, we will deliver e-learning that Mitsubishi staff really want to do, and can also use to obtain real-life, measureable results.

Find out what we can do for your business today – contact us now for a free demoMits

 

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3 Ways the UK Automotive Sector Can Become More Competitive – Infographic

There are currently over 30 million vehicles on the road in the UK, but – even as the 7th biggest automotive provider in the world – the UK is still falling short. So how can the UK improve its performance and climb the rankings?

Text only version available here

At CDSM, we have a lot of experience in helping companies within the automotive sector, and consequently are now in a position to have expertise to share. Check out the new CDSM Infographic to find out more:

automotivesector

CDSM are offering you the chance to claim a FREE Roadmap Demo with one of our Digital Learning Experts. Sign up now and our knowledgeable staff will be in touch to arrange a consultation call

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3 Ways the UK Automotive Sector Can Become More Competitive – Text Only

There are currently over 30 million vehicles on the road in the UK, but – even as the 7th biggest automotive provider in the world – the UK is still falling short. So how can the UK improve its performance and climb the rankings?

At CDSM, we have a lot of experience in helping companies within the automotive sector, and consequently are now in a position to have expertise to share. Check out the new CDSM Infographic to find out more:

CDSM are offering you the chance to claim a FREE Roadmap Demo [http://marketing.cdsm.co.uk/acton/form/11389/001d:d-0001/0/index.htm] with one of our Digital Learning Experts. Sign up now and our knowledgeable staff will be in touch to arrange a consultation call.

3 Ways the UK Automotive Sector can become more competitive

 £59.3 billion turnover each year

30 million vehicles on the road

UK is the 7th best place to do business in the world

2350 automotive suppliers in the UK (majority SME)

731,000 people employed in UK Automotive sector

18,000 apprentices working in automotive retail

BUT…

UK’s International Performance on Workforce Skills are currently not strong enough:

  • UK: 2.76
  • France, Germany, Italy, Spain: 3.88
  • Central, Eastern Europe: 3.07
  • Brazil, Russia, India, China: 3.07

Having more skilled workers is urgent –

3 things you can do…

1. Create on-boarding e-learning…

–          Demonstrate lucrative opportunities

–          Develop a better recruitment process

–          Train staff from the get-go with your expertise

–          Attract top STEM subject graduates

2. Design high quality learning…

–          Training currently lacks coherence and traction

–          Inspire employees to learn on the job

–          Develop achievable and effective framework’s

–          Blended learning is proven to be the most effective

3. Pathways for leadership and management…

–          To maintain supply chain development

–          Create long term employees and retain their skills

–          Improves UK knowledge and creates a stronger skill set internationally

CDSM have proved that Digital Learning is the way forward:

10,000 employees – 32 countries – 14 languages – 9 modules – 731 pages of e-learning content – 79 activities – 48 assessments – 25 videos = GOLD e-learning award!

Honda Results:

81% Average Satisfaction

92% wanted more e-learning in that format

88% felt the e-learning objectives were met

Sales Advisor:

  • “The format and layout made it easier to stay focused.”

Sales Manager:

  • “The content is delivered in bite sized sections – perfect for real world time management.”

Sales Advisor:

  • “Information nice and succinct. No Fluff.”

Service Manager:

  • “Very simple to follow and user friendly.

Sources:

 

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