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CDSM Learning At Work Week

Learning at Work Week 2016 #4

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Learning at Work Week 2016 #4

Let us introduce Anna, the fourth participant in our Learning at Work Week 2016 blog series.

Anna-Marie Rakic - Office Administrator at CDSM

Anna-Marie Rakic, Office Administrator at CDSM

Anna is the Office Administrator at CDSM. Her role encompasses everything from being the first point of contact for our customers / public, to general office duties such as taking meeting minutes.

“I love my role, as my priority is other people, and assisting others where I can. As a Welsh speaker I help out on a number of different projects if any Welsh work is needed, meaning I get to work with almost everyone in the office!”

We asked Anna – what did you learn at work this week?

“Due to being a fluent Welsh speaker, I have had the privilege of recording voice overs for help videos for our Welsh projects. I have thoroughly enjoyed this, however I have had to re-master the Welsh language in order to correctly and fluently deliver the voice overs. Having not corrected my Welsh since secondary school, it has been a challenge to rebuild my confidence in speaking and writing in the Welsh language.”

“To help me out with this project, members of the Welsh Government kindly sent across some tips, and these were fantastic aids. I also had the opportunity to work closely with a colleague here at CDSM who had some previous experience in voice overs! We sat together and worked through the material until I was completely comfortable with it. I even went back to some of the voice techniques I had learnt as an A-Level Drama student.”

“Not only has this dramatically improved my confidence in speaking Welsh, but I also feel more confident in my own abilities. When I was first asked to help with the voice overs, I was very excited but obviously quite nervous at the same time, but I have learnt that with the right advice and guidance, you can succeed. This is a lesson that I can take with me in everything I do here at CDSM.”

Check back tomorrow for the final instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016 #3

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Learning at Work Week 2016 #3

Let us introduce Darren, the third participant in our Learning at Work Week 2016 blog series.

Darren Wallace - Chief Technology Officer at CDSM

Darren Wallace, Chief Technology Officer at CDSM

Darren is the Chief Technology Officer at CDSM. In his role, Darren sets the strategic, technical roadmap for the business. “My primary goal is to monitor and understand the latest and greatest developments in web application development on behalf of the business and to evaluate how we can apply these technologies to further our ambitions to be the greatest learning technology company in the world!”

“I regularly liaise with all our product stakeholders, both engineers and muggles alike, often acting as a translator between the two. With varying success.”

We asked Darren – what did you learn at work week this week?

“I’m currently learning to use Docker (www.docker.com) which allows me to run multiple, isolated development environments on a single machine, non-destructively.”

“More and more often, YouTube is my first stop when learning a new skill. There are a lot of very clever people out there documenting their experiences, and I find video content really easy to absorb. Of course, I always have the documentation open in one browser, and StackOverflow.com in another, which is a fantastic resource.”

“I’m often required to evaluate a new technology, development tool or technique. So I’m constantly installing / uninstalling software or tinkering with my system configuration. I’m using Docker so I can make these changes in an isolated, virtual environment without the risk of turning my main development environment into a very expensive aluminium brick.”

Check back tomorrow for the next instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016 #2

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Learning at Work Week 2016 #2

Let us introduce Rebecca, the second participant in our Learning at Work Week 2016 blog series.

Rebecca Picton-James - Project Manager at CDSM

Rebecca Picton-James, Project Manager at CDSM

Rebecca is a Project Manager at CDSM. As Project Manager, Rebecca’s role entails managing a project team, resource and schedule planning, customer relations and communications, reporting project progress to senior management and identifying and resolving project risks. Rebecca is currently working on the Mitsubishi and Boots projects, which involves producing e-learning content for the retail divisions of the respective companies.

We asked Rebecca – what did you learn at work this week?

“I am currently working towards a level 5 qualification in Management and Leadership. I’ve been given two different text books in work which describe how to be a good project manager in an agile project environment.  I also have weekly 1:1s with my line manager to ensure I am aware of my strengths and weaknesses each week, to allow me to continue improving.”

“Being a young project manager, I had little experience when starting my job. As time goes, I am learning more about the day to day management of a project, from project initiation to final delivery.”

“My training course is encouraging me to do more independent research and in turn, improving my understanding around areas such as strategic and operational management, which is something I had little knowledge of a few months ago. As well as this, it has given me more confidence when communicating with my team and customers.”

Check back tomorrow for the next instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016 #1

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Learning at Work Week 2016 #1

Let us introduce Natalie, the first participant in our Learning at Work Week 2016 blog series.

Natalie Ann Holborow - Instructional Designer at CDSM

Natalie Ann Holborow, Instructional Designer at CDSM

Natalie is an Instructional Designer at CDSM. Her role is to create the content for the e-learning programmes and work closely with the graphics designers to get the design right for the customer. At the moment, Natalie’s current focus is the Honda PLCC project, which allows her the opportunity to work very closely with the customer, a very helpful and rewarding experience.

We asked Natalie – what did you learn at work this week?

“At the moment I am learning to use Honda’s PLCC system, a program which allows the user to manage appointments and contacts throughout the Sales and Aftersales processes. Though challenging, this project has allowed me to build a good rapport with the customer and help me to get to grips with a system in exactly the same way the user would be experiencing it which has helped me to work out exactly how to structure the module in a way which is most engaging and accessible for a new user.”

“I was lucky enough to go and complete the training at a Honda training centre in Belgium with the customer and my project manager and am now writing an instructional module on how to use it. I regularly have phone calls or the occasional meeting to plan out the structure and work through any difficulties quickly to allow for efficient completion of the project and it’s allowed me to work in a way which is more ‘hands on’ than previous projects, where often I’ve simply worked from the source material in text format.”

“I thoroughly enjoy working with customers – to me, building good rapport ensures that the key messages are captured and understood in a way that can often be clearer than just through email or a third person. Getting to grips with an unfamiliar and complex system from the end user’s perspective has allowed me to experience things first-hand as a learner, and has helped me to shape the content in a way I can certainly take with me into future projects.”

Check back tomorrow for the next instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016

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Learning at Work Week 2016

Next week from 16th to 22nd May 2016 is Learning at Work Week, this is an annual awareness campaign organised by the Campaign for Learning since 1999 [1]. The campaign aims to spotlight the importance and benefits of learning and development for staff and organisations. It is out to promote an inclusive approach to opportunities for all to learn, upskill and develop to lead highly rewarding careers.

At CDSM, we are participating in Learning at Work Week and we are encouraging staff members to look at what learning and development opportunities they have been undertaking and how this will benefit them and the company. As an award-winning digital learning services agency, learning and development opportunities are at the core of CDSM’s pedagogy, which is to create and deliver industry-leading education technology products and services for the private and public sectors [2].

Training and development opportunities are available to all staff at CDSM, ranging from apprenticeships and level 4-7 leadership and management qualifications with the Institute of Leadership and Management to PRINCE 2 project management training. A learning and development opportunity does not essentially have to be formal training or lead to a qualification. They can range from practical experience in obtaining a new skill, working with a client at their premises or developing product knowledge ready for a launch. Each member of staff has regular 1-to-1s and performance development reviews with their line manager to create a plan of action to allow them to capitalise on the learning and development opportunities available to them.

Each day next week, a new post will appear on the CDSM blog interviewing a member of the CDSM family on a current learning and development opportunity. Regular updates will also be posted on social media; you might even catch a blog in your email inbox!

The first blog post will be live at 9AM on Monday morning.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

Sources:

[1] Learning at Work Week 2016 – Essential Facts

[2] CDSM – Who We Are – Our Story

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Business CDSM E-learning Infographic Insights L&D Learning Software

Want New Employees to Stick Around? Use Digital Onboarding! [Infographic]

Onboarding is a challenge for every L&D manager, no matter what your strategy is!

Training for new employees is a mandatory need – and there is no escaping it – so you want onboarding that is quick, creates a cultural expectation, and provides a rapid enlightenment of your business values.

But what many don’t realise is that onboarding doesn’t have to be a time-consuming chore, completed just so you and your new employees can tick a box.

If anything, you can use onboarding to your advantage!

At CDSM, we recently looked at:

  • Why an onboarding program is important
  • How companies are currently training new employees; and
  • What you should expect from digital onboarding

To see what we found out, take a look at our latest infographic:

[View Text Only Version]

Digital Onboarding

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Awards CDSM E-learning Events News

CDSM Win Brandon Hall Group Bronze Award

CDSM Awards

Last night the Brandon Hall Group announced their 2015 Excellence Award winners, and we were delighted to find out that CDSM won Bronze for Best Advance in Creating a Learning Strategy.

Best Advance in Creating a Learning Strategy
Common Core Curriculum Project

Brandon Hall Group Bronze Award

“The high quality of work and commitment to driving business results among our award winners never fails to amaze me,” said Rachel Cooke, Chief Operating Officer of Brandon Hall Group and head of the awards program. “All of these winning programs deliver meaningful business results to their organizations. Winning an Excellence Award is a great honor, but the real winners are the organizations themselves and their customers and clients because of the innovation and customer focus they demonstrate.”

About Brandon Hall Group

Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and Workforce Management.

With more than 10,000 clients globally and 20 years of delivering world-class research and advisory services, Brandon Hall Group is focused on developing research that drives performance in emerging and large organizations, and provides strategic insights for executives and practitioners responsible for growth and business results. (www.brandonhall.com)

Tonight, we are also excited about attending the South Wales Business Awards 2015, where CDSM are nominated for Technological & Innovative Business of the Year.

Check out our Honda Case Study, and to keep updated with our news, follow us on Twitter.

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CDSM E-learning Learning Pedagogy

E-Learning Design Part 2: Observable and Measurable Outcomes

At CDSM, we draw on a range of theories – from the past and the present – to form the method and practice behind our award-winning e-learning. This is known as our ‘pedagogy’. In our last post (E-Learning Design Part 1: Structure, Repetition and Reinforcement), we gave you an insight into how we use some of the essential aspects of the theory of ‘behaviourism’ in our digital learning solutions. This time, we’re going to take a closer look at the behaviourist approach of having observable and measurable outcomes, and explain why it’s an important aspect of our e-learning.

What are Observable and Measurable Outcomes?

The use of observable and measurable outcomes in learning is linked to something called ‘Bloom’s Taxonomy’. Between 1949 and 1953, a committee of educators – chaired by Benjamin Bloom – met for a series of conferences designed to improve curricula and examinations. As a result of these conferences, the committee came up with a taxonomy that classified skills from least complex to most complex.

Since the taxonomy’s first volume (Handbook I: Cognitive) was published in 1956, Bloom’s name has been synonymous with lesson planning for teachers across the world. In Handbook I, Bloom and his committee identified a number of cognitive levels at which humans can function. These range from the basic function of understanding and recalling new information, to the more complex function of evaluating new information and connecting it with other knowledge.

Bloom's Taxonomy Cognitive Domain

Bloom’s cognitive levels are commonly displayed as a step pyramid, with the lower-level functions located at the bottom. This taxonomy of the cognitive domain was revised by Anderson and Krathwohl in 2001:

Bloom's Taxonomy Cognitive Domain

The step-pyramid structure is often interpreted as suggesting that the higher-level functions can only be reached if the levels below them have been achieved, and that not all learners will be able to reach the top level. Some educators strongly disagree with this structure, especially when it is applied to Anderson and Krathwohl’s revised taxonomy. Shelley Wright of the Buck Institute for Education (BIE) goes as far to suggest that the revised taxonomy should be flipped on its head, so that learners begin with an introduction to a subject through creating, rather than being bombarded with facts they need to remember (but that’s for another blog post).

How CDSM Use Observable and Measurable Outcomes

At CDSM, we often use observable and measurable outcomes – or ‘learning outcomes’ – in our e-learning modules. These appear at the start of the module, allowing our users to recognise exactly what they should expect to learn.

Learning Outcomes

Each learning outcome begins with an ‘action verb’, indicating something that the user should be able to do once they have completed the module. Our learning outcomes use action verbs – words such as ‘evaluate’, ‘discuss’, ‘construct’ or ‘classify’ – rather than more general verbs, such as ‘understand’, which are much harder to observe or check and measure a user’s progress against.

We often use action verbs in the context of independent e-learning, where users receive little to no face-to-face interaction with a teacher, trainer or peers. We believe that independent users need a clear indication of what they will be expected to achieve from the outset, as this allows them to ensure that they have chosen the correct course and can commit to completing it. They also inform the design of the ongoing and final assessment activities that are critical to checking learners’ understanding and progress.

To find out what other theories inform our pedagogy, keep an eye out for Part 3 of this series, where we’ll be introducing ‘constructivism’ – an approach which believes the learner should be an active participant in the learning process, constructing their own understanding and knowledge of the subject matter through experience and reflection.

Take Me To Part 3 >

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