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CDSM Learning At Work Week

Learning at Work Week 2016 #4

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Learning at Work Week 2016 #4

Let us introduce Anna, the fourth participant in our Learning at Work Week 2016 blog series.

Anna-Marie Rakic - Office Administrator at CDSM

Anna-Marie Rakic, Office Administrator at CDSM

Anna is the Office Administrator at CDSM. Her role encompasses everything from being the first point of contact for our customers / public, to general office duties such as taking meeting minutes.

“I love my role, as my priority is other people, and assisting others where I can. As a Welsh speaker I help out on a number of different projects if any Welsh work is needed, meaning I get to work with almost everyone in the office!”

We asked Anna – what did you learn at work this week?

“Due to being a fluent Welsh speaker, I have had the privilege of recording voice overs for help videos for our Welsh projects. I have thoroughly enjoyed this, however I have had to re-master the Welsh language in order to correctly and fluently deliver the voice overs. Having not corrected my Welsh since secondary school, it has been a challenge to rebuild my confidence in speaking and writing in the Welsh language.”

“To help me out with this project, members of the Welsh Government kindly sent across some tips, and these were fantastic aids. I also had the opportunity to work closely with a colleague here at CDSM who had some previous experience in voice overs! We sat together and worked through the material until I was completely comfortable with it. I even went back to some of the voice techniques I had learnt as an A-Level Drama student.”

“Not only has this dramatically improved my confidence in speaking Welsh, but I also feel more confident in my own abilities. When I was first asked to help with the voice overs, I was very excited but obviously quite nervous at the same time, but I have learnt that with the right advice and guidance, you can succeed. This is a lesson that I can take with me in everything I do here at CDSM.”

Check back tomorrow for the final instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016 #3

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Learning at Work Week 2016 #3

Let us introduce Darren, the third participant in our Learning at Work Week 2016 blog series.

Darren Wallace - Chief Technology Officer at CDSM

Darren Wallace, Chief Technology Officer at CDSM

Darren is the Chief Technology Officer at CDSM. In his role, Darren sets the strategic, technical roadmap for the business. “My primary goal is to monitor and understand the latest and greatest developments in web application development on behalf of the business and to evaluate how we can apply these technologies to further our ambitions to be the greatest learning technology company in the world!”

“I regularly liaise with all our product stakeholders, both engineers and muggles alike, often acting as a translator between the two. With varying success.”

We asked Darren – what did you learn at work week this week?

“I’m currently learning to use Docker (www.docker.com) which allows me to run multiple, isolated development environments on a single machine, non-destructively.”

“More and more often, YouTube is my first stop when learning a new skill. There are a lot of very clever people out there documenting their experiences, and I find video content really easy to absorb. Of course, I always have the documentation open in one browser, and StackOverflow.com in another, which is a fantastic resource.”

“I’m often required to evaluate a new technology, development tool or technique. So I’m constantly installing / uninstalling software or tinkering with my system configuration. I’m using Docker so I can make these changes in an isolated, virtual environment without the risk of turning my main development environment into a very expensive aluminium brick.”

Check back tomorrow for the next instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016 #2

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Learning at Work Week 2016 #2

Let us introduce Rebecca, the second participant in our Learning at Work Week 2016 blog series.

Rebecca Picton-James - Project Manager at CDSM

Rebecca Picton-James, Project Manager at CDSM

Rebecca is a Project Manager at CDSM. As Project Manager, Rebecca’s role entails managing a project team, resource and schedule planning, customer relations and communications, reporting project progress to senior management and identifying and resolving project risks. Rebecca is currently working on the Mitsubishi and Boots projects, which involves producing e-learning content for the retail divisions of the respective companies.

We asked Rebecca – what did you learn at work this week?

“I am currently working towards a level 5 qualification in Management and Leadership. I’ve been given two different text books in work which describe how to be a good project manager in an agile project environment.  I also have weekly 1:1s with my line manager to ensure I am aware of my strengths and weaknesses each week, to allow me to continue improving.”

“Being a young project manager, I had little experience when starting my job. As time goes, I am learning more about the day to day management of a project, from project initiation to final delivery.”

“My training course is encouraging me to do more independent research and in turn, improving my understanding around areas such as strategic and operational management, which is something I had little knowledge of a few months ago. As well as this, it has given me more confidence when communicating with my team and customers.”

Check back tomorrow for the next instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016 #1

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Learning at Work Week 2016 #1

Let us introduce Natalie, the first participant in our Learning at Work Week 2016 blog series.

Natalie Ann Holborow - Instructional Designer at CDSM

Natalie Ann Holborow, Instructional Designer at CDSM

Natalie is an Instructional Designer at CDSM. Her role is to create the content for the e-learning programmes and work closely with the graphics designers to get the design right for the customer. At the moment, Natalie’s current focus is the Honda PLCC project, which allows her the opportunity to work very closely with the customer, a very helpful and rewarding experience.

We asked Natalie – what did you learn at work this week?

“At the moment I am learning to use Honda’s PLCC system, a program which allows the user to manage appointments and contacts throughout the Sales and Aftersales processes. Though challenging, this project has allowed me to build a good rapport with the customer and help me to get to grips with a system in exactly the same way the user would be experiencing it which has helped me to work out exactly how to structure the module in a way which is most engaging and accessible for a new user.”

“I was lucky enough to go and complete the training at a Honda training centre in Belgium with the customer and my project manager and am now writing an instructional module on how to use it. I regularly have phone calls or the occasional meeting to plan out the structure and work through any difficulties quickly to allow for efficient completion of the project and it’s allowed me to work in a way which is more ‘hands on’ than previous projects, where often I’ve simply worked from the source material in text format.”

“I thoroughly enjoy working with customers – to me, building good rapport ensures that the key messages are captured and understood in a way that can often be clearer than just through email or a third person. Getting to grips with an unfamiliar and complex system from the end user’s perspective has allowed me to experience things first-hand as a learner, and has helped me to shape the content in a way I can certainly take with me into future projects.”

Check back tomorrow for the next instalment of our Learning at Work Week 2016 blog series.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

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CDSM Learning At Work Week

Learning at Work Week 2016

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Learning at Work Week 2016

Next week from 16th to 22nd May 2016 is Learning at Work Week, this is an annual awareness campaign organised by the Campaign for Learning since 1999 [1]. The campaign aims to spotlight the importance and benefits of learning and development for staff and organisations. It is out to promote an inclusive approach to opportunities for all to learn, upskill and develop to lead highly rewarding careers.

At CDSM, we are participating in Learning at Work Week and we are encouraging staff members to look at what learning and development opportunities they have been undertaking and how this will benefit them and the company. As an award-winning digital learning services agency, learning and development opportunities are at the core of CDSM’s pedagogy, which is to create and deliver industry-leading education technology products and services for the private and public sectors [2].

Training and development opportunities are available to all staff at CDSM, ranging from apprenticeships and level 4-7 leadership and management qualifications with the Institute of Leadership and Management to PRINCE 2 project management training. A learning and development opportunity does not essentially have to be formal training or lead to a qualification. They can range from practical experience in obtaining a new skill, working with a client at their premises or developing product knowledge ready for a launch. Each member of staff has regular 1-to-1s and performance development reviews with their line manager to create a plan of action to allow them to capitalise on the learning and development opportunities available to them.

Each day next week, a new post will appear on the CDSM blog interviewing a member of the CDSM family on a current learning and development opportunity. Regular updates will also be posted on social media; you might even catch a blog in your email inbox!

The first blog post will be live at 9AM on Monday morning.

To make sure you don’t miss out, follow us on Twitter and subscribe to our quarterly e-zine.

Authored by Tom Coleman, Marketing Executive, CDSM Interactive Solutions

Sources:

[1] Learning at Work Week 2016 – Essential Facts

[2] CDSM – Who We Are – Our Story

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