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Facts about neuroscience that you need to know… [Infographic]

Neuroscience… it’s the hot topic in Learning & Development at the moment. But what exactly is it, and what should it mean to you?

At CDSM, we’ve been busy picking through the research, and we’ve created a nifty infographic to highlight the facts about neuroscience that you need to know.

And if you’re wondering what impact neuroscience has on L&D, we look at four ways to integrate rapidly-evolving neuroscience into your e-learning.

So what are you waiting for? Take a look at the infographic now to find out more:

[View Text Only Version]

Neuroscience

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E-learning Infographic Knowledge Tree L&D Learning Software

Facts about neuroscience that you need to know… [Text Only Version]

[View Infographic]

“Our brains build our learning, learning builds our brains.” – CIPD

  • Human attention span – 8.25 seconds
  • Goldfish attention span – 9 seconds
  • Humans handle approx. 40,000,000 pieces of information every second, but only 40 of those make it to our conscious brains.
  • The speed that the brain can be process information is as slowly as 0.5 meters/sec or as fast as 120 meters/sec(that’s about 431 km/hr).
  • You can commit about 3-4 things to short term memory. After 20 seconds they will disappear from memory unless you repeat them over and over.
  • The human mind wanders 30% of the time.

Based on these facts alone, you can see why 25% of L&D professionals are integrating neuroscience.

Neuroscience helps us to explore the question: What makes L&D effective?

Neuroscience enables:

  • More engagement for learners
  • Cost savings
  • Higher staff retention
  • Increased credibility as a practitioner

But two thirds of those who want to integrate neuroscience haven’t done it yet…

At CDSM, we have considered neuroscience in the development of our tools

4 Ways to Integrate Rapidly-Evolving Neuroscience into Your E-Learning:

The Challenge
E-learning should encourage curiosity and help people move towards an accepting state.
Our Solution
At CDSM, we’ve found that a visually-attractive and engaging user experience can immediately translate into high levels of acceptance and uptake amongst users.

The Challenge
People find it easier to retain information if it’s presented in small chunks.
Our Solution
Our Playlists curation tool allows learners to intake small, ‘bite-sized’ chunks of information, and all from one place!

The Challenge
People are better able to understand complex data if they have time to reflect.
Our Solution
CDSM’s Knowledge Tree gives learners the ability to view relevant content in their own time and at their own pace, helping them to achieve a better understanding of the subject matter.

The Challenge
E-learning needs to be challenging, but not threatening.
Our Solution
Our Networks function allows learners to become part of a ‘knowledge community’ – a place where they can share, reflect and discuss their new understanding of a subject with their peers.

Source:
http://www.cipd.co.uk/binaries/neuroscience-action_2014-applying-insight-LD-practice.pdf
Read more:
http://www.businessinsider.com/100-things-you-should-know-about-people-2010-11?op=1#ixzz3ejUKGyqo
http://www.nursingassistantcentral.com/blog/2008/100-fascinating-facts-you-never-knew-about-the-human-brain/
http://www.businessinsider.com/100-things-you-should-know-about-people-2010-11?op=1&IR=T
http://www.statisticbrain.com/attention-span-statistics
See more at:
http://cdsmteamblog.co.uk/wpmu/?p=1621#sthash.IWmr4oMn.dpuf
http://www.cipd.co.uk/blogs/cipdbloggers/b/leading-in-learning/archive/2014/12/11/applying-neuroscience-to-l-amp-d-initiatives.aspx

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Business CDSM Demo E-learning Infographic L&D

3 Ways the UK Automotive Sector Can Become More Competitive – Infographic

There are currently over 30 million vehicles on the road in the UK, but – even as the 7th biggest automotive provider in the world – the UK is still falling short. So how can the UK improve its performance and climb the rankings?

Text only version available here

At CDSM, we have a lot of experience in helping companies within the automotive sector, and consequently are now in a position to have expertise to share. Check out the new CDSM Infographic to find out more:

automotivesector

CDSM are offering you the chance to claim a FREE Roadmap Demo with one of our Digital Learning Experts. Sign up now and our knowledgeable staff will be in touch to arrange a consultation call

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Blended Learning E-learning Infographic Learning

3 Ways the UK Automotive Sector Can Become More Competitive – Text Only

There are currently over 30 million vehicles on the road in the UK, but – even as the 7th biggest automotive provider in the world – the UK is still falling short. So how can the UK improve its performance and climb the rankings?

At CDSM, we have a lot of experience in helping companies within the automotive sector, and consequently are now in a position to have expertise to share. Check out the new CDSM Infographic to find out more:

CDSM are offering you the chance to claim a FREE Roadmap Demo [http://marketing.cdsm.co.uk/acton/form/11389/001d:d-0001/0/index.htm] with one of our Digital Learning Experts. Sign up now and our knowledgeable staff will be in touch to arrange a consultation call.

3 Ways the UK Automotive Sector can become more competitive

 £59.3 billion turnover each year

30 million vehicles on the road

UK is the 7th best place to do business in the world

2350 automotive suppliers in the UK (majority SME)

731,000 people employed in UK Automotive sector

18,000 apprentices working in automotive retail

BUT…

UK’s International Performance on Workforce Skills are currently not strong enough:

  • UK: 2.76
  • France, Germany, Italy, Spain: 3.88
  • Central, Eastern Europe: 3.07
  • Brazil, Russia, India, China: 3.07

Having more skilled workers is urgent –

3 things you can do…

1. Create on-boarding e-learning…

–          Demonstrate lucrative opportunities

–          Develop a better recruitment process

–          Train staff from the get-go with your expertise

–          Attract top STEM subject graduates

2. Design high quality learning…

–          Training currently lacks coherence and traction

–          Inspire employees to learn on the job

–          Develop achievable and effective framework’s

–          Blended learning is proven to be the most effective

3. Pathways for leadership and management…

–          To maintain supply chain development

–          Create long term employees and retain their skills

–          Improves UK knowledge and creates a stronger skill set internationally

CDSM have proved that Digital Learning is the way forward:

10,000 employees – 32 countries – 14 languages – 9 modules – 731 pages of e-learning content – 79 activities – 48 assessments – 25 videos = GOLD e-learning award!

Honda Results:

81% Average Satisfaction

92% wanted more e-learning in that format

88% felt the e-learning objectives were met

Sales Advisor:

  • “The format and layout made it easier to stay focused.”

Sales Manager:

  • “The content is delivered in bite sized sections – perfect for real world time management.”

Sales Advisor:

  • “Information nice and succinct. No Fluff.”

Service Manager:

  • “Very simple to follow and user friendly.

Sources:

 

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Business CDSM e-learning E-learning Infographic Insights L&D

Stop, Collaborate, and E-Learn – Infographic

Don’t miss out, we’re all doing it!

To savour our precious time and money, collaborating with other L & D departments is becoming ever necessary. In fact, it’s becoming the norm in whichever industry you are in, and that’s because of the awesome benefits.

If you want to plug that dawning skills gap, widen your network, or just share your valuable experiences to make the market flourish further, clubbing together can make your projects even more exciting, and your customers even happier!

So, go on…share our infographic today and a beautiful partnership could develop tomorrow!

Click here to access the text only version of the Infographic

Click image to launch full size version.

Club Together Infographic

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CDSM Customer Service Infographic

Infographic – The DOs and DON’Ts of Customer Service

Customer Service

Let’s get down to the nitty-gritty…

Customers are the lifeblood on any business so treating them well should be your company’s top priority.  By exceeding expectations, you can boost customer satisfaction and retention.

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every-time or we’ll lose them” Kevin Stirtz

70% of customers are influenced by how they feel they’re being treated

Would you recommend a company that has provided a poor service?

Customers judge their experiences more on the timeliness of the interaction than on the final outcome.

A swift response is always impressive, but so is correctly establishing what the customer actually wants, and why.  People appreciate a personal service. Follow up in what you say you’ll do and keep in touch to provide regular updates. Make the most of the personal service you can offer and you’ll reap the rewards.

So what are the DOs and DON’Ts?

DOs

Manage customer expectations effectively

Listen to your customer-facing staff

Make sure departments talk to each other

Empower staff appropriately

Ensure your company’s objectives are aligned with service promises to customers

DONT’s

Assume that an online customer experience will replace offline services

Oversell yourself to your customers

Treat customers as transactions

Hide behind the environment systems or process

So, what have we done to make sure our customers feel valued?  We made it personal! Meet the support team as CDSM:

Gareth – Technical Support

Our very own genius

Debbie – Senior Customer Care Executive

The glue that holds it all together

Anna-Marie – Customer Support Administrator

The ticket master of CDSM

“The goal as a company is to have customer service that is not just the best but legendary” Sam Walton

Results from our helpdesk over the last 90 days

Average first response  7.50 hours compared to industry average of 28.40 hours

79% of our end users’ tickets were engaged and responded to within the first hour of a customer raising them

9% – 1-8 hours

6% – 8-24 hours

7% >24 hours

Note: totals may not equal 100% because of rounding

Retaining existing customers – we found that when customer service is good, the result is an increase in customer retention. Happy customers promote us too.

Recent feedback rated our customer service as 100%

“You’ll never have a product or price advantage again.  They can be easily duplicated, but a strong customer service culture can’t be copied.” Jerry Fritz

Gareth – “Best part of my role is the problem solving.”

Debbie – “Favourite part of my role is meeting with clients.”

Anna – “I love the team spirit at CDSM as it helps me do a good job”.

 

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Business e-learning Education Infographic Insights Instructional Design Study

Boost Your Training with the Neuroscience of Education – Infographic

Eureka! In recent years, neuroscience research has made findings that could transform training and education. We’ve popped the results into our infographic-o-whizz-9000. Out came this handy piece brimming with tips for your next L&D project, and the lessons are spot on for both companies and schools.

One of the more interesting findings is that while many know neuroscience can improve training, few are applying its findings. That means this infographic shows how you can impress your boss with widely accepted ideas, but still leap ahead of your professional peers.

So, make your learners recall more for longer, boost their motor skills, and see their comprehension soar.

Click here to access the text only version of the Infographic

Click image to launch full size version

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Stop, Collaborate, and e-Learn text only version

Club Together to Train Better

There’s a great way to get your organisation learning more. Pal up with an L&D department at another company, and together, you can afford the best training for both of your operations. Lots of places are already doing it! So instead of making your budget work harder, make it work smarter by collaborating.

Here’s what findings from a UK Government survey have discovered:

Organisations Just Like Yours Are Doing It!

Over a 12 Month Period:

1/6 of all employers had worked with another organisation to access, develop or share expertise on skills and training. It’s a popular option.

Of these:

Organisations with 100+ employees:

Were twice as likely to find working with another organisation saved money.

Formal arrangements with other organisations were more common (66%).

Organisations with four or fewer employees:

Informal arrangements were more common (60%).

For all organisations:

Over 11% had both formal and informal arrangements.

Trainers Are Collaborating in Your Industry Too.

Organisations are working together on L&D in:

non-market services *35%

business and other services 18%

trade, accommodation and transport 13%

construction 14%

manufacturing 11%

primary sector and utilities 15%

*(health and social work, education, public administration and defence, compulsory social security)

The Benefits of Collaborating on Learning:

Organisations are able to:

Share best practice from previous experiences 50%

Stay up to date with the latest training developments 19%

Plug skills gaps 16%

Save money/make cost efficiencies 13%

Get something more tailored to their needs 13%

Ensure they do not fall behind competitors 7%

Widen their network 4%

Improve staff skills only 3%

Reach Out Today!

Share a link to this infographic with at least one friendly company that you would like to train with. It could be the start of a beautiful new learning and development relationship.

CDSM. Never Stop Learning.

www.cdsm.co.uk

Source:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/373769/14.11.11._EPS_2014_-_Main_Report_full_V2.pdf

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